FAQ
QUESTIONS & ANSWERS
Our Client's Frequently Asked Questions
We aim to make everything simple and transparent for our clients. Below are answers to some of the most common questions we receive to help you make confident decisions.
We stand out through our commitment to quality, reliability, and customer satisfaction. Our experienced team, personalized approach, and attention to detail ensure you receive the best possible service every time.
Diamond Standard Labs is committed to providing reliable customer support, consistent product quality, efficient order processing, an
Orders are processed within 24–48 business hours after payment is received. Orders ship Monday through Friday, excluding holidays.
Available shipping options include:
- USPS Priority Mail (estimated 3–5 business days)
- FedEx 2-Day Air
Shipping timeframes are estimates provided by the carrier and are not guaranteed. For customers requiring faster delivery and more accurate delivery estimates, FedEx 2-Day Air is strongly recommended. Diamond Standard Labs is not responsible for carrier delays, transit issues, or delivery failures once an order has been shipped.
At this time, Diamond Standard Labs has not completed independent third-party testing on all research peptides. However, vendor-provided test results and documentation are available for all products and may be requested by contacting us directly.
Diamond Standard Labs is actively working toward full third-party testing as the company continues to grow. Once completed, third-party COAs will be made available alongside applicable product listings.
Diamond Standard Labs stands behind the quality of its research materials and encourages independent third-party testing. Any customer who independently funds testing and provides verifiable test results for research peptides purchased through Diamond Standard Labs may be eligible for a store credit, subject to review and approval.
All sales are final. Diamond Standard Labs does not offer refunds, exchanges, replacements, or reshipments under any circumstances.
Diamond Standard Labs is not responsible for carrier delays, lost, stolen, or misdelivered packages. Once an order is handed over to the shipping carrier, all responsibility transfers to the customer and the carrier. DSL does not contact carriers, file claims, or replace shipments.
Yes. Diamond Standard Labs may offer promotions at its discretion. For current sales and updates, customers are encouraged to join our Telegram group.
Diamond Standard Labs is not a medical provider and does not offer medical advice. All products are for research purposes only and not for human or veterinary consumption. By placing an order, the customer acknowledges and agrees to all stated terms and policies.
Accessibility Disclaimer
We are committed to providing a website that is accessible to the widest possible audience, including individuals with disabilities. We are continually working to improve the accessibility and usability of our website in accordance with applicable accessibility standards.
Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to the extent reasonably practicable. Accessibility is an ongoing process, and certain content, features, or functionality may not yet be fully accessible.
If you experience difficulty accessing any portion of this website or require information in an alternative accessible format, we encourage you to contact us. Email communication is the preferred method for accessibility requests, as it allows us to review and respond accurately and efficiently.
Accessibility Assistance
For accessibility-related inquiries or to report an accessibility issue, please contact us at:
Email: diamondstandardlabs2025@gmail.com
Subject Line: accessibility assistance
We will make reasonable efforts to address accessibility concerns in a timely manner.
